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Q: When will my department convert to Fedtraveler.com?
A:
| Phases
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Offices
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Go-Live Date
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| Phase 1
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Offices of the Chief Financial Officer/ Refugee, Asylum & International Operations (International
Long Term TDY travel will not be included)
|
February 1, 2010
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| Phase 2
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Offices of the Director, Deputy Director, Communications, Legislative Affairs, Citizenship, Chief Counsel,
Policy & Strategy, and Administrative Appeals
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March 1, 2010
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| Phase 3
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Enterprise Services
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March 15, 2010
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| Phase 4
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RAIO International Long Term TDY
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April 1, 2010
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| Phase 5
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Field Operations Directorate
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April 5, 2010
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| Phase 6
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FDNS, Management, Service Center Operations, and Customer Service Directorates;
Public Engagement, Executive Secretariat, Transformation, Performance &
Quality, Equal Opportunity and Inclusion and Privacy Program Offices
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April 26, 2010
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If your office has gone live and you have not received your FedTraveler login information, please contact your sub-administrator.
A directory of sub-administrators can be found at http://fmd.uscis.dhs.gov/fedtraveler.
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Q: Why doesn't CI Travel have my correct Delta Air Lines Frequent Flyer Number?
A: Many Delta Air Lines Frequent Flyer numbers were changed by Delta due to the merger with Northwest Airlines. If you did not receive an email from Delta explaining what to do, and or if you did not comply with Delta's email instructions then you probably have a New Frequent Flyer number.
Please check Delta's web site to verify what to do regarding your Frequent Flyer number.
Q: Why doesn't CI Travel have my correct Northwest Airlines Frequent Flyer Number?
A: All Worldperks Frequent Flyer number are now being consolidated into the Skymiles Frequent Flyer program.
- SkyMiles is now the sole loyalty program for both Delta and Northwest even though the two airlines will continue to operate separately until the merger is fully completed in early 2010.
- All former WorldPerks members are now SkyMiles members and will begin receiving their new 10-digit SkyMiles account number during the first two weeks in October. SkyMiles is now the sole loyalty program for both Delta and Northwest even though the two airlines will continue to operate separately until the merger is fully completed in early 2010.
- All former WorldPerks members are now SkyMiles members and will begin receiving their new 10-digit SkyMiles account number during the first two weeks in October.
For additional information you may want to read the information on Delta's web site.
Q: Can a fuel service charge be added to a CPP award?
A: Yes. A fuel service charge as of F/Y 08 can be added to any CPP award. Additionally, a fuel service charge can be added
without advance notice to any fare prior to ticketing. It can be added to any reissued ticket as well.
GSA statement from Airline City Pair Program, Fact Sheets, Fuel Surcharge -
Fuel Surcharge Fact Sheet
Due to the continued volatility in fuel costs, the City Pair Program is allowing airlines to assess a fuel surcharge to domestic or
international contract fares under the following conditions:
- The fuel surcharge may only be assessed on fares corresponding to the contract fares after the surcharge has been in place
commercially for a minimum of 14 consecutive days.
- The fuel surcharge may not be higher than that imposed commercially.
- The fuel surcharge will be assessed at the time of ticket issuance.
- The fuel surcharge will be removed from the contract fares when it is no longer imposed commercially on the applicable fares in a market.
Q: How much will a fuel service charge cost me?
A: The fuel service charge can be as little as $10.00 one way and does not have a cap on the cost. A fuel service charge can be
hundreds of dollars over the cost of the fare in the international city pair market.
Q: Can a fuel service charge be added to a "me too" fare or a "catz" fare?
A: Yes. A fuel service charge can be added to any fare at any time without advance notice.
If you have questions regarding exceptions to USCIS travel policy, please direct them to USCIS-FMD-Support@dhs.gov , or the Financial Management Division at 202-272-1969.
Q: What is the hold limit on an Amtrak Reservation?
DAYS BEFORE DEPARTURE
PNR IS CREATED
|
HOLD LIMIT IN PNR
WILL BE
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| 000-001
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DAY OF DEPARTURE
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| 002-006
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1 DAY AFTER RESERVING
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| 007-029
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3 DAYS AFTER RESERVING
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| 030-335
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7 DAYS AFTER RESERVING
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Q: Do I have to use the TMC to book my lodging requirements?
A: USCIS has contracted with CI Travel to provide all USCIS employees and invitational travelers with lodging reservations necessary for the conduct of official travel. Also usage of the TMC/CI Travel will ensure compliance with the Hotel and Motel Fire Safety Act of 1990.
There are some rare exceptions so please
contact CI Travel at 1.800.527.6878 .
Q: Will CI Travel book my hotel room under the Federal Premier Lodging Program (FPLP)?
A: CI Travel will book your hotel room when available with a FPLP approved hotel contracted by the General Services Administration (GSA) that meets the fire safety requirements.
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