Vision

To deliver travel service excellence to each and every client served

Mission

CI Travel is a company of people dedicated to delivering customer services and solutions based on listening carefully to the needs and goals of its customer and responding with innovative applications of service and technology.

• We commit to exceeding our customers' expectations for quality, responsiveness, and professional excellence while delivering within the agreed terms, conditions and schedule.
• We maintain the highest standards of ethical behavior and professional integrity.
• We employ people of exceptional creativity, expertise, and determination who work closely with one another and with our customers.
• We pursue growth and market diversification to increase value for our customers and opportunity for our employees.
• We motivate and reward outstanding performance through our stock ownership system.

Values

How we achieve our mission is as important as the mission itself. Here are CI Travel's core values that are the guides by which we navigate:

• Professional Excellence
  We want to perform superior work. We demonstrate thought leadership and problem solving through dedication to client needs.
• Customer Success
  We define our success by our customers' success. We are committed to delivering excellence, meeting expectations and satisfying customers
• Ethics and Integrity
  Ethics is our foundation and constant commitment - unchanging and unwavering. We are accountable to lead by example and uphold the highest standards of integrity and accountability.
• Culture of Ownership
  Our employee ownership culture is the cornerstone of CI Travel. Employees who act like owners contribute significantly to our success. Ownership builds employee satisfaction, commitment and retention - and these attributes are directly linked to customer satisfaction and a long term career at CI Travel.
• Importance of the Individual
  CI's people are our most important asset - we hire those with high capability and potential. We value the skills and expertise of a diverse work force. We respect each and every employee and their opinions and foster a collaborative team oriented approach to our service. Open, honest, and regular communication with our employees is the foundation of the team oriented approach.