Frequently Asked Questions

Why should you partner with CI Travel Management for your travel management needs?
Culture, Philosophy, People, Technology. What we do isn't rocket science; it is far more difficult and much more important to your business. While scientific rules stay pretty constant, the rules of travel change daily. Our philosophy dictates that our role as your travel management partner is to assist you in managing your travel investment to get the best possible ROI. Our team will find the best solutions for your company while staying consistent with your company values, culture and philosophy. We stay current with today's rules and regulations governing travel.  

Not every company selects their business partners for the same reason; however, companies with successful travel programs consistently select us because of our people. Our people don't just work here - they own the company. As owners, they have a vested interest in making sure that your goals aren't just met in a satisfactory manner, but that we delight you with our customer service and our technology offerings. As a travel management company, our investment in technology is second to none and our systems are designed to support companies in achieving the best results from the beginning through the end of the travel process.  

What we did in yesteryears doesn't matter; it's what we do for you today and tomorrow. Our customer retention rate is over 98% covering diverse market segments including manufacturers, professional consultants, government contractors, banks, hospitals, and academic institutions. Our clients' annual investments in travel range from $50,000 to $30,000,000 per year, with an average of $1,000,000 in air spend. Give us an opportunity to show you what our clients already know ― we care deeply about our commitment to doing the best work for your company and its travelers.  

What do we say "A client that complains is a client to be cherished?"
I'm glad you asked! That is an old Chinese proverb and is at the core of our business philosophy. While it's great to hear all the wonderful things your clients write or say about us, nothing helps us grow and improve as much as hearing from clients that have a complaint. We invite you to read the article "From the Complaint Department" and it will explain why this is our business philosophy. In short, if we don't know it's not working, we can't fix it. 

What services does CI Travel Management offer its clients?
As a comprehensive travel management solutions provider we make the following standard programs available to you:

However, at CI Travel we go far beyond the solutions you would expect us to deliver. We will reach for, and meet, our goal of pairing the right programs with your corporate culture and philosophy. But we don't stop there. Using the insight gained through consultations with your travel program's key stakeholders, we will develop custom solutions that surpass your current needs and will grow with your company.

How does CI Travel Deliver Corporate Management Reports?
CI Travel Management utilizes several delivery systems designed to meet your corporate needs, from web-based, user defined, and dynamic on-line reporting products, to static monthly dashboard reports and systems in-between. Too much data, or the wrong data, can be as useless as too little data. Our goal is to work with you to find the reporting system that works best for your C-Level Executives and your key stakeholders. Don't settle for "one report fits all" when we can fit the reports to your company's requirements.

Does CI Travel negotiate travel discounts for their clients?
CI Travel Management assists clients with the writing of, and analysis of, vendor RFIs and RFPs. In addition, small businesses that may not meet vendor discount requirements will reap those benefits through our membership in the American Express Network. As a Centurion member, the highest level possible, CI Travel has access to American Express program discounts and special services. As our client, small businesses can profit through discounts on thousands of hotels worldwide and most car rental agencies like Avis Budget group, Enterprise Holding Group and Hertz, as well as travel policy templates, implementation processes, benchmarking and much more. Our goal is to assist you in finding the vendors that are right for your needs, both on a cost and cultural basis.